Contact Us

As an online gambling site, Pokiez Casino understands that sometimes navigating can be difficult. Thus, our dedicated Customer Care Team, composed of seasoned professionals, stands ready to assist with any query or challenge you might face on our platform.

How to Get in Touch?

Multiple avenues exist for you to reach our team:

  • Email Correspondence: If patience is among your virtues and you prefer a detailed response, dispatch your concerns to [email protected]. Rest assured, our team will reverberate within 48 hours. For the security of our esteemed clientele, we advise sending your email to the address associated with your Pokiez account.
  • Instantaneous Interaction: For matters requiring immediate attention, the Live Chat feature ensures real-time resolution. Our team, equipped with in-depth knowledge of the gaming world and Pokiez's offerings, is ever-ready to assist.

Queries We Often Address

Whether you're a novice or a seasoned gamer, questions might arise. Here are some we frequently field:

  • The procedure to register on our platform.
  • Duration of withdrawal processing.
  • Overview of our bonus offerings.
  • Securing and utilizing bonuses.
  • Acceptable deposit avenues.
  • Steps for self-exclusion.
  • Parameters surrounding withdrawal caps.
  • The process of account verification.
  • Rationale and method for submitting KYC documentation.
  • Insight into our Self-Assessment Test.
  • Ensuring your playing capital's security.
  • The safety measures employed in online gambling.
  • Kickstarting your gaming journey with Pokiez.
  • Expected time frame to receive winnings.
  • Best methods to establish contact with our support.

Additional Inquiries?

Our unyielding commitment at Pokiez is to deliver unparalleled customer service. We have agents skilled at dealing with the casino world available 24 hours a day, 7 days a week. Our Live Chat, being the zenith of efficiency, enables swift and effective dialogue with our team.

Pro Tip for New Gamblers

Always familiarize yourself with a casino's terms and conditions before diving into gameplay. It not only protects your interests but also ensures a smooth gaming journey. Safe betting!